Elephant Insurance

What is Elephant Insurance, and how does it work?

Elephant, which has been operating in the United States since 2009, chose its name to reflect an elephant's strength, stability, and protectiveness of its herd. According to the organization, customers will be handled as "part of the herd," with attentive and supportive customer service.

Who owns the insurance company? Elephant auto insurance is a wholly-owned subsidiary of Admiral Group Plc, a Wales-based insurance firm with a large financial presence in the United Kingdom and one of the largest auto insurance companies in the United Kingdom.

Elephant Insurance Company started in Wales in 2000 as a U.K. car insurance company – the country's first fully online company – before spreading to Canada and then the United States.

The elephant only writes auto insurance, but through its partners, it provides bundle discounts on policies. Homesite, which offers homeowners and life insurance, and Dairyland, which offers motorcycle insurance, are their partners. Elephant Insurance Services, LLC offers non-automobile insurance policies that Elephant preferred companies underwrite.

Elephant auto insurance plans are available online and through licensed agents over the phone. Elephant's US headquarters are in Henrico, Virginia, and the company sells policies in Virginia, Maryland, Illinois, Texas, Indiana, and Tennessee.

What kinds of insurance policies are available?

Since auto insurance is Elephant's only commodity that it explicitly underwrites, we'll concentrate on that for this study.

Elephant provides all of the essentials of an auto policy and coverage options that satisfy both state and lender criteria. They also offer all of the standard car insurance add-ons, such as rental reimbursement and roadside assistance.

Elephant has a few exclusive, high-value features that none of its rivals have.

Elephant Insurance is a direct-to-consumer company with no independent agents; you purchase insurance online.

Windshield replacement – Elephant will fix your windshield for free if the conditions are met.

Elephant will decrease the deductible by $100 for each year you go without an accident.

Elephant also collaborates with Urgent.ly to offer roadside assistance to their customers. This newcomer offers a modern approach to roadside assistance, using a system similar to Uber to service drivers. It uses a smartphone app to monitor your position and quickly dispatch support. Both policies provide the program with roadside assistance available as an add-on.

A few of the more common patterns in recent years, which are typically only seen with larger insurance providers, are also available on Elephant auto policies. These provide a time-decreasing deductible (available at an extra premium) that gradually drops to $0. After Elephant has insured eligible customers for many years, they are granted accident forgiveness; other companies offer this as an endorsement for a fee. Although both of these are a little gimmicky, they do appeal to a large number of drivers.

Access to legal counsel through the company's Legal Assistance service is one of its drivers' rarest benefits. A premium is required for this service.

Elephant Insurance also provides uninsured motorist bodily injury, underinsured motorist bodily injury, and uninsured motorist property harm compensation. MedPay covers health payments/bills and personal injury insurance for you and your passengers.

Elephant Insurance offers various car insurance incentives, including a premium bundling discount of up to 9% if you buy a policy from one of their partners. Some of these auto insurance premiums are substantial – multi-car discounts can be as high as 39% in some areas and as low as 27% in all states. They also offer a 15% policy discount for online quoting, which is significantly higher than comparable discounts offered elsewhere. Other popular discounts include those for being a good student and for having safety features.

Is the company's pricing competitive?

Since the insurer does not have coverage in our typical sample region, we cannot compare their annual premiums. However, we did run through a short sample quote using their online quoting system. We got a quote from a 30-year-old single man driving a 2010 Honda Accord with a clean driving record in the company's headquarters zip code in Virginia.

The quoting procedure is simple and does not necessitate a lot of personal details. We received a monthly rate of $67 or $348 for liability-only coverage (bodily injury and property damage liability coverage). We were given limits of 100/300/25 by the method.

Adding on comprehensive coverage and collision coverage with $500 deductibles increased that quote to $97 a month, or $515 every six months. We could also see the charges for legal assistance and the diminishing deductible, which will cost an additional $60 to the insurance policy.

Elephant Insurance also includes comprehensive and collision coverage and the fact that a bank owns the loan to qualify for gap insurance.

Since we can't equate this quote to our standard survey, it's difficult to tell how this business compares in terms of value, but it appears to be average.

Is it possible to file a claim online?

Car insurance claims can be made in a variety of ways.

There is an online framework for filing claims, which is consistent with Elephant's online insurance strategy. If you don't want to use the online form, you can submit your claim to an email address.

You may also report a claim over the phone by calling a toll-free number, but the website does not specify if this number is available 24 hours a day, seven days a week. There's even a claims fax number and a physical mailing address. The claim address is mentioned below.

Glen Allen, VA 23058, PO Box 5205

Elephant offers a Maintenance Assistance Program, which functions as a network of favorite repair shops. The system helps the insured locate a reputable repair shop where claims are directly handled and guaranteed work. Policyholders have the option of selecting their own store.

If your car is destroyed, for example, you can submit pictures of the damage and get an estimation of how much money you can get. Furthermore, a car can be considered a complete loss if it is unrepairable or the cost of repairs exceeds its current value. The elephant will pay you or the person who holds your loan or lease, depending on the vehicle's value.

The website provides a good overview of what to expect during the claims process and makes it simple to find information.

Are the customer feedback and ratings positive?

Since 2015, the organization has been accredited by the Better Business Bureau (BBB), and it has an A+ ranking. In the last three years, there have been 183 consumer reports, all of which have been resolved. For a smaller, regional insurance company, that volume is a little higher than we would expect.

The business has 31 reviews on Yelp, with an average rating of 1.5 stars. There are some overwhelmingly positive reviews among the negative ones, which mostly complain about sluggish claims service. People who have been in a collision with an Elephant driver have made some of the allegations. The elephant appears to have only recently begun reacting to Elephant consumer complaints on Yelp; older complaints have received no response.

The rating on Pissed Consumer is 1.5 stars, but there are many more reviews here, 216 in all. Again, there are a few positive reviews among the negative, which contain several concerns about rejected and sluggish, unresponsive claims handling.

The total complaint volume is higher than we'd like to see for a company of this size, and we'd like to see the company be more sensitive outside of the BBB – something they seem to be working on. Although there are no major red flags, the numerous claims handling complaints are cause for concern. Many people mention having a good deal from Elephant, but they seem to think the savings were not worth it when needed to file a claim.

So, what's the bottom line here?

Elephant Insurance seems to have some work to do in the claims department to live up to their "part of the herd" promise. They appear to have good prices and might appeal to budget shoppers, and some do report a great customer service experience. Overall, Elephant may be a good choice, but do be sure and compare different companies and what they offer before committing to one.

Don't Make Assumptions.

Experts decide many insurance claims. Don't assume whether you know if something is covered or not. Although some instances involving are obviously covered by insurance, there are various factors why the insurance company might try to get out of paying you. It is essential to realize that the insurance provider could try to convince you that the cost of fixing the damages is less than the deductible. Don't let the insurance provider take a free ride in rejecting your legitimate claim. Get an experienced home insurance attorney to help.

Get An Acceptable Insurance Policy.

One of the most critical roles of an insurance attorney is to advise their clients of the insurance carriers inclined to keep their promises. That's why we made this list.

If your insurance carrier is on this list, please review the score. If it is failing, we recommend you contact your insurance agent and consider switching companies. We recommend buying insurance from one of the following market carriers:

• Allied Trust
• Universal North America
• American National Lloyds

The insurance industry in the united states makes brilliant trillion dollars annually from rates, according to studies. Sure, that may be a lot of greenbacks. We have compiled a listing of the worst property coverage companies in Texas, with the aid of inspecting lots of information about these groups consisting of courtroom documents, facts, and interviews from insurance personnel.

In case you've had property damage, and your insurance carrier is not adequately paying your claim, you need to recognize that they may be now not to your side. They use demonstrated strategies to get you to accept a tiny fraction of what you want to recover financially out of your insurance policy. We combat these companies each day, and we win. Our clients can relax knowing we're dealing with each detail of their claim and are aggressively pursuing the compensation they deserve. Call us for free to discover if you have a case.

YOU CAN OBTAIN A HIGHLY SKILLED INSURANCE LAWYER

If your insurance company has refused to honor your policy despite having a valid claim, you can recover damages based on "bad faith." At Dick Law Firm, PLLC, we are committed to fighting for the total compensation you deserve. When you retain our services, we fight to protect your rights as a policyholder.

Hiring a highly-skilled property insurance attorney will help by:

• Significantly increases the value of your claim
• Learning all of the ins and outs of your policy
• Helping you navigate the claims process and negotiations
• Validating the cause and extent of the damage
• Informing you if a claim denial is valid
• Notifying you of all relevant insurance laws

If you have been mistreated or wronged by your insurance company, you can count on us to do everything possible to rectify the situation. We aim to resolve a claim as efficiently and effectively as possible.

Please speak with our team at 833-7RIGHTS today! Consultations are FREE.